Internal Customer Satisfaction

The success of an organization is directly related not only to the quality of services it offers to its external customers, but also to the satisfaction of its internal customers and the quality of their interactions with each other. An organization with high internal customer satisfaction shows higher performance towards external customers, thanks to the support and cooperation of its employees, which increases customer satisfaction and loyalty. The Internal Customer Satisfaction Survey illuminates the expectations, satisfaction levels and problems encountered of internal customers by thoroughly examining the interaction and service exchange between individuals and departments within the organization.

Deficiencies in internal customer satisfaction lead to internal conflicts, loss of motivation and, ultimately, decreases in overall productivity. With the Internal Customer Satisfaction Survey, you can detect these potential problems in your organization early and take proactive measures.  

With

the Internal Customer Satisfaction survey designed according to the needs of your organization

• We measure satisfaction levels and offer continuous improvement opportunities so that your departments, which form the heart of your business processes, exceed the expectations of your internal customers with the products and services they offer.
• We identify possible problems and conflict areas before they occur and ensure that precautions are taken. 
• We show opportunities and development areas to create a more effective working environment and increase productivity. 
• We support the journey to achieve a corporate culture based on empathy. 
• We analyze with our experienced and expert consultants and report with rich data and visuals.   
• If needed, we support with focus group studies and provide a workable road map to increase internal customer satisfaction.